(6) If you choose to issue court proceedings against us (subject to your compliance with our complaints procedure), then you must do so within two years of your return home. Where you provide this information directly to the airline yourself, other than entering APIS information, pre- booking seats or arranging extra baggage/carriage, any significant changes, such as a change of date, must be made through us, the principal operator. You must check the price of your chosen arrangements at the time of booking. We appreciate your understanding in any such occurrence, as these are out of our control. In some destinations, you may not be able to flush toilet paper and ask that you respect any such instructions. Some resort facilities, such as shops, bars, restaurants, communal pools, water sports and water parks for example, may not operate at all times. From time to time, building work and its associated noise is unavoidable. Travel Insurance Facilities Plc is authorised and regulated by the Financial Conduct Authority, their Firm Reference Number is 306537. To ensure the villa is sanitised and cleaned in line with local guidance and hygiene requirements , it will take a little longer than normal to get the villa ready for your arrival. After Britain’s 12 month arrangement with the EU ends on 31st December 2020, this position may change. Electrical units may be fitted with eco-sensors which will deactivate if no movement is detected and air-conditioning units may operate on eco-friendly hours to run at set time periods only. For all information about swimming pools please refer to the 'Health & Safety' section of this website. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. When booking your holiday, please feel free to ask us about the protection that applies. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, significant risks to human health such as the Coronavirus or SARS pandemics or the outbreak of serious disease at the travel destination or country of residence and all similar events outside our control which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. If you accept our offer, we will then issue a confirmation invoice. In some Resorts, where accommodation is from our exclusive contract, we can obtain precise information for you if required, however this will not be possible if accommodation is on a nonexclusive basis. The maximum amount we will have to pay you in respect of these claims, is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind. The fact that a special request has been noted on your confirmation invoice or any other documentation, or that it has been passed on to the supplier is not confirmation that the request will be met. (4) Please note that we do not offer compensation resulting from activities of theft or accept any liabilities for such matters both in or around the villa or in the resort. Any complaints regarding your accommodation, must be brought to the attention of both the Resort complex staff and the local Villa Plus Representative during your stay. Relax in peace and privacy. IMPORTANT NOTE: We will not pay you compensation in the following circumstances: (a) where we make a significant change or cancel your arrangements more than 12 weeks before departure, (b) where we make an insignificant change. Newsletter. Then book a holiday villa for your next getaway. We reserve the right to refuse any bookings that we think will be a nuisance to the owner. You can change this and find out more by following. We are working with Attraction World to offer you a range of theme parks, sightseeing tours, experience days and other activities across our wide range … It is not always possible to show photographs of pool tables and table tennis tables in our villas. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Key West 330 properties. You make your own choices on a villa holiday. This means that a booking consisting of multiple individual elements does not constitute a Package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992, OR for any bookings made with us on or after 1st July 2018, the Package and Travel Regulations 2018, unless any separate service element booked directly through Villa Plus at the same time, has a cost that is equal to, or greater than 25% of the combined cost. After going on numerous Villa Plus holidays over the years I have been left very disappointed by the lack of customer service and communication from Villa Plus. Electrical supply may trip if too many appliances are used at the same time. Note: Certain travel arrangements may not be amended after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. If we accept any liability or are adjudged to have for a claim that you make, you must assign to us any rights that you may have against any of our servants, agents or suppliers who are in any way responsible for the failure of your holiday or any death or personal injury you may suffer, you must also co-operate with us in any claim. In the event that you should lose any items of value whilst on holiday, through theft or otherwise, you must report the facts immediately to the local police and obtain a written report. We can only provide general information about this. Compensation: In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances: (a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking, (b) If we cancel your booking and no alternative arrangements are available, (c) (for significant changes) accepting the changed arrangements or, (d) accepting an offer of alternative arrangements from us, of a comparable standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference);or. The scheme doesn't apply to claims which are solely in respect of physical injury or illness or their consequences. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). Once you provide this passport information to us, our local destination resort team will pass these details to the local authorities on your behalf. Booking.com does not accept responsibility or liability for any question or answers. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. In some Resorts, where accommodation is from our exclusive contract, we can obtain precise information for you if required, however this will not be possible if accommodation is on a non-exclusive basis. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. This includes not being able to travel due to a mislaid, damaged or lost passport. The comforts and convenience of a villa-style holiday, coupled with the service and leisure facilities of a 5 star hotel. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice.

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